Fairgo Casino Privacy Policy
- Information We May Collect
- How We Use Personal Information
- Cookies and Related Tools
- When Information Is Shared
- Keeping Data Secure
- How Long We Keep Information
- Your Privacy Choices and Rights
- Services Operated by Others
- Information Sent Across Borders
- Changes to This Policy
- Contact and Privacy Enquiries
This Privacy Policy explains how Fairgo Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended to help you understand what information may be handled and the choices available to you.
Fairgo Casino is designed for customers aged 18 years and over in Australia. By using our platform, you acknowledge that you have read this policy. Certain services may also be subject to additional terms, notices or consent requests presented at the time of use.
Information We May Collect
The information we collect depends on how you interact with Fairgo Casino. Some information is provided directly by you, while other information is collected automatically when you use our website.
- Identity details, such as your name, date of birth and information used to confirm your eligibility to use the service.
- Contact information, including an email address and other details you provide for account administration or support.
- Account information, such as login credentials, account preferences, transaction history and responsible gaming settings.
- Payment and financial information needed to process deposits, withdrawals, refunds or verification checks. Payment details may be handled by specialist payment providers.
- Verification information, including documents or details required to confirm identity, age, account ownership or the legitimacy of transactions.
- Technical information, including your IP address, browser type, device details, operating system, language settings and general location information.
- Usage information, such as pages visited, links selected, session dates, game activity, errors and interactions with our platform.
- Communications and feedback, including messages sent to our support team, survey responses and records of requests or complaints.
You should only provide information that is accurate, current and relevant. If you submit information about another person, you should have permission to do so and should ensure that they understand how their information may be used.
How We Use Personal Information
Fairgo Casino uses personal information for clear business, operational and security purposes. The particular purpose will depend on the information involved and the service you request.
- To create, maintain and administer your account.
- To confirm age, identity, account ownership and eligibility.
- To process payments and manage deposits, withdrawals and related financial activity.
- To provide games, account features, customer support and other requested services.
- To detect and prevent fraud, money laundering, unauthorised access, collusion and other harmful or unlawful activity.
- To monitor platform performance, troubleshoot faults and improve website design and functionality.
- To communicate about account activity, service notices, security matters, policy changes and support requests.
- To send promotional communications where permitted and where your preferences allow them.
- To meet applicable legal, regulatory, accounting and record-keeping obligations.
- To protect the rights, property, safety and integrity of Fairgo Casino, our customers and service providers.
Where appropriate, we may rely on your consent, the performance of a service you request, legitimate operational interests, or a need to comply with applicable obligations. You can usually manage marketing preferences through the message itself or your account settings. Service-related communications may still be sent when necessary to administer your account.
Cookies and Related Tools
Fairgo Casino may use cookies, pixels, software development tools and similar technologies. These tools are small files or code elements that help a website remember information, operate securely and understand how visitors use its features.
- Essential technologies support account access, security, navigation, session management and core website functions.
- Preference technologies remember settings such as language, display choices or other selections.
- Analytics technologies help us understand traffic, performance, errors and general usage patterns.
- Marketing technologies may help measure campaigns or present more relevant advertising, where permitted.
Your browser or device may allow you to block, delete or restrict cookies. Some functions may not operate correctly if essential technologies are disabled. Where consent is required, we will provide an appropriate choice mechanism and explain the available options.
When Information Is Shared
Fairgo Casino does not treat personal information as a product for unrestricted sale. We may share information where it is necessary to operate the service, protect customers, comply with obligations or manage legitimate business activities.
- Payment processors and financial service providers may receive information needed to authorise and complete transactions.
- Identity, fraud prevention and verification providers may assist with account checks and risk management.
- Technology, hosting, security, analytics and customer support providers may process information on our behalf.
- Professional advisers, auditors, insurers and business partners may receive limited information where required for their functions.
- Government bodies, courts, law enforcement agencies or other authorised parties may receive information when disclosure is required or reasonably necessary.
- A purchaser, successor or adviser may receive relevant information as part of a merger, restructuring, sale or similar business transaction.
Service providers are expected to handle information in accordance with appropriate confidentiality and security requirements. We limit disclosures to information that is reasonably relevant to the stated purpose.
Keeping Data Secure
We use administrative, technical and organisational measures intended to reduce the risks of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or other safeguards appropriate to the nature of the information.
Security is a shared responsibility. You should choose a strong, unique password, keep login details confidential, use trusted devices and notify us promptly if you suspect that your account has been compromised. No website, transmission method or storage system can be guaranteed to be completely secure, so we cannot promise that every risk will be eliminated.
Access to personal information is restricted to people and providers who need it for an authorised purpose. We also take steps to investigate and respond to suspected security incidents in line with applicable requirements.
How Long We Keep Information
We retain information only for as long as it is reasonably necessary for the purposes described in this policy, including account administration, dispute handling, fraud prevention, financial reconciliation and legal or compliance record keeping.
The retention period may vary according to the type of information, the nature of our relationship with you, whether an account remains open, and whether a complaint, investigation or transaction requires further documentation. When information is no longer needed, we may securely delete it, anonymise it or place it beyond ordinary use, subject to technical and legal limitations.
Some information may remain in secure backups for a limited period after deletion from active systems. We use appropriate controls to prevent that information from being used for ordinary business activities while it remains in backup storage.
Your Privacy Choices and Rights
Depending on your circumstances and applicable law, you may have rights relating to the personal information we hold about you. These may include the ability to request access to information, ask for inaccurate details to be corrected, question certain uses, or request deletion where retention is not required.
- You may ask what personal information we hold and how it is being used.
- You may request correction of information that is inaccurate, incomplete or out of date.
- You may withdraw consent where processing is based on consent, although this will not affect earlier lawful use.
- You may opt out of promotional messages while continuing to receive essential account or service communications.
- You may raise a concern about the handling of your information or request an explanation of a relevant decision.
We may need to verify your identity before completing a request. Some requests may be limited or declined where permitted or required by law, including where responding could affect fraud prevention, another person's privacy, legal privilege or necessary record keeping.
Services Operated by Others
Our website may connect with third-party websites, applications, payment methods, games, advertising platforms or other services. These providers may collect or process information under their own privacy notices and terms.
Fairgo Casino is not responsible for the privacy practices, content or security controls of independent third parties. Before submitting information through an external service, you should review its privacy information and confirm that you understand how your data will be handled. Links or integrations do not necessarily mean that Fairgo Casino endorses the provider.
Information Sent Across Borders
Some Fairgo Casino suppliers, technology systems or corporate partners may process information in countries other than Australia. Where this occurs, information may be subject to the laws of the country in which it is stored or accessed.
We take reasonable steps to assess international processing arrangements and use suitable contractual, technical or organisational safeguards where appropriate. The protections available in another country may differ from those in Australia, but we aim to ensure that transferred information continues to receive appropriate protection and is used only for authorised purposes.
Changes to This Policy
We may update this Privacy Policy when our services, technology, business arrangements or legal obligations change. The revised version will be posted on the relevant website page, together with an updated effective date where appropriate.
Changes become effective when published unless a later date is stated. If an update is significant, we may provide an additional notice through the website, by email or through your account. You should review this page periodically so that you remain informed about our current practices.
Contact and Privacy Enquiries
If you have a question about this policy, want to make a privacy request, or believe that your personal information has not been handled appropriately, please contact Fairgo Casino at [email protected]. Please include enough information to help us understand your request, but do not send unnecessary payment details, passwords or sensitive documents by ordinary email.
We may ask for further information to confirm your identity and protect your account before responding. We will consider enquiries carefully and provide a response within a reasonable period, subject to the nature of the request and any applicable legal restrictions.
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